Job Description

Responsibilities

Job Summary:

In this position you will prepare, present, and manage insightful reporting of key performance metrics and indicators for the fraud team within the payment services department. Reports directly to the Manager of Fraud, Payment Services.

• At IGT you will have an opportunity to have a diverse career experience at a large international corporation and leading gaming technology and service provider
• On the Payment Services team, you are provided the opportunity to operate with an entrepreneurial approach and be a part of the movement to modernize the gaming and lottery industry

Responsibilities:

• Establish, generate, and maintain key analytics specifically aimed to measure, monitor, and alert the business regarding shifts in the performance and operational risks of fraud management services
• Update and publish weekly, monthly, and quarterly reporting packages detailing several key aspects of fraud monitoring for digital and retail payment and services performance for both internal and external (customers) stakeholders
• Conduct in-depth data analysis, validation, and investigation as needed using multiple systems including payment gateway, KYC and geolocation portals, consolidating data, and manually manipulating large sets of data from gaming, payment, and identity validation systems
• Participate in the team’s development of standard business intelligence tools, systems, methodologies, and procedures for data and information collection and outputs
• Develop KPIs to assist management in tracking fraud queues and outcomes, to keep management informed of department activities such as the nature and status of investigations in progress
• Gather and ensure new and future fraud reporting requirements are accurately analyzed, documented, developed, and implemented successfully
• Identify payment and fraudulent activity trends and make recommendations on appropriate changes in order to minimize identified risk
• Conduct in-depth data analysis, validation, and investigation as needed
• Create ad-hoc reports as requested in a timely and accurate manner, assist leadership with various tasks and items as needed
• Assist in all other fraud prevention related activities as required

Qualifications

• Bachelor’s degree or equivalent experience
• Must have proficiency in Microsoft Excel
• A team player who enjoys researching and has a strong desire to learn
• Personal energy to proactively address situations and follow a positive approach, resilience in front of change and obstacles 
• Excellent communication skills, with the ability to understand business needs and interact at all levels of the business 
• Analytical, well organized, and detail-oriented
• Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
• Passion for understanding and conquering the unknown
• Must secure appropriate mandated gaming licenses as applicable

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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